Privacy Policy
Effective Date: 01/01/2025
Company Name: FIXMYGROUP LTD
Company Number: 15478109
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: hello@patrol.london
This Privacy Policy explains how Patrol ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our services. We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the data practices described in this policy. If you do not agree, please refrain from using our services.
1. What Information We Collect
When you use Patrol’s services, we may collect and process the following types of data:
1.1 Information You Provide to Us
Account Information: Name, email address, phone number, and payment details when you subscribe.
Service Requests: Any details you submit when making a request for a patrol, immediate response, or keyholding service.
Communication Data: Emails, WhatsApp messages, and other forms of contact between you and Patrol.
1.2 Information We Collect Automatically
Device Information: IP address, browser type, operating system, and device identifiers when accessing our website.
Location Data (if applicable): If you opt-in, we may collect location data to provide better service coverage.
Patrol Plaque Interactions: If you have a Patrol Plaque, our officers may scan its QR code to confirm visits, logging the time and location.
1.3 Information from Third Parties
We may collect verification details from identity-checking services if required for security purposes.
If you use a third-party payment processor, we may receive limited data to confirm successful transactions.
2. How We Use Your Information
We process personal data to provide, improve, and secure our services. The primary purposes include:
Providing Services: Processing your subscription, dispatching patrols, and responding to your requests.
Account Management: Sending account updates, billing information, and customer support communications.
Security & Fraud Prevention: Protecting our users from fraudulent activities and ensuring our patrol operations are secure.
Service Improvement: Analysing anonymised data to improve patrol routes, customer experiences, and response times.
Legal Compliance: Meeting our legal obligations, such as responding to law enforcement requests where required.
We do not sell your data to third parties.
3. Legal Basis for Processing Your Data
We process your data under the following legal bases:
Contractual Necessity: To fulfil our service agreement with you.
Legitimate Interests: To enhance security and improve our services.
Consent: When you opt into features like location tracking.
Legal Obligations: Where required by UK law.
4. Data Sharing & Third-Party Processors
We may share your data in the following cases:
4.1 Service Providers
We use third-party processors for:
Payment Processing (e.g., Stripe, GoCardless)
Customer Communications (e.g., WhatsApp, email services)
Hosting & Analytics (e.g., cloud hosting providers)
4.2 Legal & Security Requirements
If required by law, we may share data with law enforcement or regulatory bodies.
If we detect fraudulent activity, we may disclose relevant information to fraud prevention agencies.
We never share your personal data for marketing purposes without your explicit consent.
5. Data Retention
We only retain personal data for as long as necessary:
Account Data: Retained while your subscription is active and for up to 12 months after cancellation.
Patrol Logs & QR Scans: Retained for 6 months before automatic deletion.
Legal Records (e.g., billing information): Retained for 6 years to comply with UK tax regulations.
If you request data deletion, we will erase non-essential data while retaining records required by law.
6. Your Rights Under UK GDPR
You have several rights regarding your personal data:
Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data (subject to legal requirements).
Right to Restrict Processing: Limit how we process your data in certain circumstances.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to data processing where we rely on legitimate interests.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact hello@patrol.london. We will respond within 30 days.
7. Data Security Measures
We take security seriously and implement measures to protect your data, including:
Encryption: Secure storage of sensitive data using encryption standards.
Access Controls: Limiting access to personal data only to authorised personnel.
Regular Audits: Conducting security audits to ensure compliance with industry best practices.
Despite our efforts, no online system is completely secure. You are responsible for safeguarding your account credentials.
8. Cookies & Tracking Technologies
We use cookies to enhance user experience and site performance. These include:
Essential Cookies: Required for basic site functionality.
Analytics Cookies: Used to track website traffic and service performance.
Marketing Cookies (if applicable): Used only with consent for remarketing campaigns.
You can manage cookie preferences via your browser settings.
9. International Data Transfers
While we primarily store data in the United Kingdom, some third-party service providers may process data in other jurisdictions. We ensure adequate safeguards, such as UK GDPR-compliant contracts with these providers.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page, and significant changes will be notified via email. Continued use of our services after updates means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, data handling practices, or wish to exercise your rights, contact:
📩 Email: hello@patrol.london
📍 Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
If you are dissatisfied with how we handle your data, you may file a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.